MedEssist IVR seamlessly handles prescription refills, books appointments, and answers basic questions 24/7. Free your team from the phones and focus on patient care.
West Edmonton Pharmacist
Pharmacist & Pharmacy Manager
Courtney Morrison
SMG Pharmacy
IVR resolves 1 in 3 calls automatically.
Don’t just inform - convert. Automated campaigns help fill your schedule.
Capture every booking and refill request, even when you're closed.
Get an IVR that patients actually enjoy. No complex menus or laggy responses.
No waiting on hold to request a refill. Just a fast, easy way to contact your pharmacy.
Allow patients to securely request prescription refills or renewals directly through the phone system automatically via numeric entry or voice message.
Send SMS booking links for consults, vaccines, and specialty services straight to the patient's phone while they are on the line.
Play custom announcements to promote flu shots or minor ailment clinics before the main menu.
AI-powered voicemail transcription sends readable text directly to your dashboard for easy follow-up.
Create and update greetings and announcements anytime. Everything saves automatically - no need to contact support.
* Appointment bookings and custom campaigns require active MedEssist subscription.
Bridge the gap between your phone lines and your pharmacy's workflows. When a patient calls, their MedEssist profile instantly opens right in front of you.
Intelligent IVR instantly recognizes the patient's phone number.
Medications, appointments, and clinical notes pop up automatically.
View complete medication lists and internal notes before you even say hello.
Submit refills or schedule appointments for the entire family in a click.
Stop struggling to hear or spell names and phone numbers over background noise.
Get real-time insights on call volume, resolutions, and IVR usage—all in one centralized dashboard.
We handle the setup, you stay focused on your patients.
See the dashboard in action
Your dedicated MedEssist IVR number is set up fast. You can call it and train your team - no patients involved yet.
One step and you're live.
No hidden fees. An affordable flat rate to automate your phone lines and take the pressure off your pharmacy team.
* $200 one-time setup fee applies.
For high-volume clinics, pharmacy groups, and health systems needing bespoke configurations, advanced AI automation, and multi-lingual capabilities.
Everything you need to know about setting up MedEssist IVR.
IVR (Interactive Voice Response) is an automated phone system that answers your pharmacy calls and guides patients through options like:
It helps reduce call volume so your team can focus on in-person care.
You’ll need:
Yes. IVR works as a standalone solution to help manage incoming calls, reduce interruptions, and improve workflow.
That said, a MedEssist subscription unlocks additional features like:
Many pharmacies choose to combine both for a more complete workflow.
After checkout, your 14-day setup and trial period begins.
During this time, we:
Your pharmacy chooses when to go live by forwarding calls from your main line to the IVR number through your phone provider. We recommend going live during your grace period to fully test the experience in the pharmacy.
We provide simple instructions for you to share with your phone provider and can troubleshoot if needed.
Billing only begins after the 14-day period.
