Stop Putting Your Patients on Hold.

MedEssist IVR seamlessly handles prescription refills, books appointments, and answers basic questions 24/7. Free your team from the phones and focus on patient care.

We Handle The Setup
Works With Existing Phones
Tap to Simulate Demo

"We love MedEssist IVR so far. It filters so many calls for our team that I only regret not having it sooner. We can't thank you enough!"

West Edmonton Pharmacist

Pharmacist & Pharmacy Manager

~0 Hrs

Saved Every Month

IVR resolves 1 in 3 calls automatically.

0%

Increase in Bookings

Don’t just inform - convert. Automated campaigns help fill your schedule and grow revenue without extra effort.

0%

Requests Happen After Hours

Capture every booking and refill request, even when you're closed. Let patients take action 24/7 so no revenue slips through.

Serve Patients Faster. Reduce Your Workload.

Get an IVR that patients actually enjoy. No complex menus or laggy responses. No waiting on hold to request a refill. Just a fast, easy way to contact your pharmacy.

Refills & Prescriptions

Allow patients to securely request prescription refills or renewals directly through the phone system automatically via numeric entry or voice message.

Smart Bookings

Send SMS booking links for consults, vaccines, and specialty services straight to the patient's phone while they are on the line.

Listen

Custom Campaigns

Play custom announcements to promote flu shots or minor ailment clinics before the main menu.

AI Voicemails

AI-powered voicemail transcription sends readable text directly to your dashboard for easy follow-up.

Fully Customizable, Instantly Live

Create and update greetings and announcements anytime. Everything saves automatically - no need to contact support.

* Appointment bookings and custom campaigns require active MedEssist subscription.

Live Analytics

If You Can't See It,
You Can't Fix It.

Get real-time insights on call volume, resolutions, and IVR usage—all in one centralized dashboard.

  • Track peak hours and after-hours call volume
  • Breakdown of patient request types
  • Real-time alignment with your services and schedules
Total Calls
1,248
IVR Resolved
412
Voicemails
89

IVR Setup in 3 Simple Steps

We handle the setup, you stay focused on your patients.

1

Check out & Share Your Details

  • Complete a quick checkout form
  • Provide information such as your main pharmacy number and second line phone number that rings at the pharmacy
2

We build your IVR flow

  • You can review and test the call experience
  • We make necessary adjustments if needed
3

Go Live and help more patients

  • Forward your main line to the IVR number
  • Calls are routed smoothly to the right place
  • You get fewer interruptions and happier patients

Simple, Transparent Pricing

No hidden fees. An affordable flat rate to automate your phone lines and take the pressure off your pharmacy team.

MedEssist IVR

$99 / month
  • Works with your existing phone plan and number
  • Pre-built menus covering all pharmacy needs
  • Fully integrated with MedEssist Dashboard
  • Compatible with all major telecom providers

* $200 one-time setup fee applies.

MedEssist Enterprise Solutions

Multiple Locations? Complex Needs? We've got you covered.

For high-volume clinics, pharmacy groups, and health systems needing bespoke configurations, advanced AI automation, and multi-lingual capabilities.

  • Custom Call Routing
  • Multi-lingual Support
  • Multi-location Menus
  • Dedicated Account Manager

Frequently Asked Questions

Everything you need to know about setting up MedEssist IVR.

What is IVR?

IVR (Interactive Voice Response) is an automated phone system that answers your pharmacy calls and guides patients through options like:

  • Prescription refills
  • Store hours
  • Booking services
  • Speaking to the pharmacy

It helps reduce call volume so your team can focus on in-person care.

What do I need to get started?

You’ll need:

  • Your main pharmacy phone number
  • A second phone line or internal number that can receive external calls
  • A phone system that allows call forwarding (VoIP works best)
Can I use IVR without a MedEssist subscription?

Yes. IVR works as a standalone solution to help manage incoming calls, reduce interruptions, and improve workflow.

That said, a MedEssist subscription unlocks additional features like:

  • Online booking
  • Digital intake forms
  • Patient communication tools

Many pharmacies choose to combine both for a more complete workflow.

What is the 14-day grace period?

After completing checkout, this starts the 14-day grace period, where we build, test, and go-live with the IVR. We build your IVR flow within 1 business day.

This gives you time to:

  • Train your team
  • Go live with confidence

Billing will only be processed on the 14th day.