--- title: MedEssist IVR | Intelligent Pharmacy Voice Response System description: Stop putting your patients on hold. MedEssist IVR seamlessly automates pharmacy prescription refills, appointment bookings, and features Intelligent Caller ID to instantly pull up patient profiles. image: https://info.medessist.com/hubfs/medessist_ivr_logo.png --- ![MedEssist IVR Logo](https://info.medessist.com/hubfs/medessist_ivr_logo.png) Start a Free Trial # Stop Putting Your Patients on Hold. MedEssist IVR seamlessly handles prescription refills, books appointments, and answers basic questions 24/7. Free your team from the phones and focus on patient care. Start a Free Trial ▶︎ Try it out! We Handle The Setup Works With Existing Phones Tap to Simulate Demo ![MedEssist Pharmacy Icon](https://app.medessist.com/static/media/pill2024.bf7938a396a7baf59b76.png) ### MedEssist Intelligent IVR Call Connected Today #### Connecting... Please wait a moment. #### Playing Greeting... Listen to the welcome message being typed out on the screen. Skip Intro Experience a Refill Experience a Booking Check Pharmacy Hours Try for yourself! Experience exactly how easily patients calling your pharmacy can request refills, book appointments, and more. 1  Option 1 2ABC Option 2 3DEF Option 3 4GHI Option 4 5JKL Option 5 6MNO Option 6 7PQRS Option 7 8TUV Option 8 9WXYZ Option 9 \* Main Menu 0+ Option 0 \# Submit #### Demo Complete What would you like to do next? Restart Demo Start Now ## "We love MedEssist IVR so far. It filters so many calls for our team that I only regret not having it sooner. We can't thank you enough!" West Edmonton Pharmacist Pharmacist & Pharmacy Manager ## "MedEssist IVR saves us time, reduces interruptions, and ensure patients get the information they need quickly - highly recommended for busy pharmacies" CM Courtney Morrison SMG Pharmacy ~0 Hrs ### Saved Every Month IVR resolves 1 in 3 calls automatically. 0% ### Increase in Bookings Don’t just inform - convert. Automated campaigns help fill your schedule. 0% ### After Hours Requests Capture every booking and refill request, even when you're closed. ## Serve Patients Faster. Reduce Your Workload. **Get an IVR that patients actually enjoy.** No complex menus or laggy responses. No waiting on hold to request a refill. Just a fast, easy way to contact your pharmacy. ### Refills & Prescriptions Allow patients to securely request prescription refills or renewals directly through the phone system automatically via numeric entry or voice message. ### Smart Bookings Send SMS booking links for consults, vaccines, and specialty services straight to the patient's phone while they are on the line. Listen ### Custom Campaigns Play custom announcements to promote flu shots or minor ailment clinics before the main menu. ### AI Voicemails AI-powered voicemail transcription sends readable text directly to your dashboard for easy follow-up. ### Fully Customizable Create and update greetings and announcements anytime. Everything saves automatically - no need to contact support. \* Appointment bookings and custom campaigns require active MedEssist subscription. ## New Feature ### Integrated Caller ID Bridge the gap between your phone lines and your pharmacy's workflows. When a patient calls, their MedEssist profile instantly opens right in front of you. #### Incoming Call Intelligent IVR instantly recognizes the patient's phone number. #### Patient Profile Medications, appointments, and clinical notes pop up automatically. ##### Clinical Context View complete medication lists and internal notes before you even say hello. ##### Household Match Submit refills or schedule appointments for the entire family in a click. ##### Clear Communication Stop struggling to hear or spell names and phone numbers over background noise. Upgrade Your Pharmacy Phone Live Analytics ## If You Can't See It, You Can't Fix It. Get real-time insights on call volume, resolutions, and IVR usage—all in one centralized dashboard. - Track peak hours and after-hours call volume - Breakdown of patient request types - Real-time alignment with your services and schedules Total Calls 1,248 IVR Resolved 412 Voicemails 89 ## IVR Setup in 3 Simple Steps We handle the setup, you stay focused on your patients. 1 ### Fill out interest form & book a demo See the dashboard in action - Walk through your setup details - we keep it simple - All you need is your main pharmacy line and a second line 2 Ready in \<1 Business Day ### We build your IVR flow - You test & explore Your dedicated MedEssist IVR number is set up fast. You can call it and train your team - no patients involved yet. - We provide your dedicated MedEssist IVR number - Review, test, and approve the patient call experience 3 ### Go live and help more patients One step and you're live. - Forward your main pharmacy line to the IVR number - We provide ready-to-send instructions for your phone provider - Calls route smoothly - patients get answers 24/7 ## Simple, Transparent Pricing No hidden fees. An affordable flat rate to automate your phone lines and take the pressure off your pharmacy team. ### MedEssist IVR $119 / month - Works with your existing phone plan and number - Pre-built menus covering all pharmacy needs - Fully integrated with MedEssist Dashboard - Compatible with all major telecom providers Get Started Today \* $200 one-time setup fee applies. MedEssist Enterprise Solutions ### Multiple Locations? Complex Needs? **We've got you covered.** For high-volume clinics, pharmacy groups, and health systems needing bespoke configurations, advanced AI automation, and multi-lingual capabilities. - Custom Call Routing - Multi-lingual Support - Multi-location Menus - Dedicated Account Manager Contact Sales ## Frequently Asked Questions Everything you need to know about setting up MedEssist IVR. What is IVR? IVR (Interactive Voice Response) is an automated phone system that answers your pharmacy calls and guides patients through options like: - Prescription refills - Store hours - Booking services - Speaking to the pharmacy It helps reduce call volume so your team can focus on in-person care. What do I need to get started? You’ll need: - Your **main pharmacy phone number** - A **second phone line or internal number that can receive external calls** - A phone system that allows **call forwarding** (VoIP works best) Can I use IVR without a MedEssist subscription? **Yes.** IVR works as a standalone solution to help manage incoming calls, reduce interruptions, and improve workflow. That said, a MedEssist subscription unlocks additional features like: - Online booking - Digital intake forms - Patient communication tools Many pharmacies choose to combine both for a more complete workflow. What is the 14-day free trial? After checkout, your 14-day setup and trial period begins. During this time, we: - Build your IVR flow - Connect your MedEssist dashboard - Provide your dedicated IVR number - Help you test the patient experience Your pharmacy chooses when to go live by forwarding calls from your main line to the IVR number through your phone provider. We recommend going live during your grace period to fully test the experience in the pharmacy. We provide simple instructions for you to share with your phone provider and can troubleshoot if needed. Billing only begins after the 14-day period. ![MedEssist IVR Logo White](https://info.medessist.com/hubfs/medessist_ivr_logo.png) Copyright © 2026 MedEssist. All Rights Reserved. Privacy Policy MedEssist provides software for pharmacies and is not a pharmacy, telehealth provider, or drug manufacturer. If you are a patient needing medical attention, please consult your family physician or local pharmacist. ### Get Started ```json { "@context" : "https://schema.org", "@type" : "SoftwareApplication", "applicationCategory" : [ "BusinessApplication", "HealthApplication" ], "audience" : { "@type" : "Audience", "audienceType" : "Pharmacists and Pharmacy Managers seeking digital transformation and time-saving automation." }, "description" : "An intelligent Interactive Voice Response (IVR) system designed specifically for pharmacies to automate prescription refills, appointment bookings, and handle routine inquiries 24/7.", "featureList" : [ "Automated Prescription Refills", "Smart SMS Appointment Bookings", "Intelligent Caller ID Integration", "AI Voicemail Transcription", "Custom Promotional Campaigns", "Live Analytics Dashboard", "24/7 After-Hours Support" ], "name" : "MedEssist IVR", "offers" : { "@type" : "Offer", "availability" : "https://schema.org/InStock", "description" : "Monthly flat rate ($200 one-time setup fee)", "price" : "119.00", "priceCurrency" : "CAD" }, "operatingSystem" : "All", "provider" : { "@type" : "Organization", "logo" : "https://info.medessist.com/hubfs/medessist_ivr_logo.png", "name" : "MedEssist", "url" : "https://www.medessist.com/" } } ``` ```json { "@context" : "https://schema.org", "@type" : "FAQPage", "mainEntity" : [ { "@type" : "Question", "acceptedAnswer" : { "@type" : "Answer", "text" : "MedEssist IVR is an AI-enhanced automated phone system for pharmacies. 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